Shipping Policy\t\t \t\tPlease carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.Muscle Trailers ("we" and "us") is the operator of (https://www.muscletrailers.com.au/). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.1. GeneralSubject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.1.1 In-Store PickupIn-store and curbside pickup is available for All purchases. Pickups are available Monday - Friday from 9 am to 5 pm and Saturday from 9 am to 12 pm. An email confirmation will be sent to you when your order is ready for pick up. Our curbside pickup is contactless. Please come to our walk-up Window to pick up your order.2. Shipping CostsShipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.3. Returns3.1 Return Due To Change Of MindMuscle Trailers will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused, and in resellable condition. Return shipping will be paid at the customer's expense and will be required toarrange their own shipping. Once returns are received and accepted, refunds will be processed to your respective account. We will notify you once this has been completed through email. (Muscle Trailers) will refund the value of the goods returned but will NOT refund the value of any shipping paid.3.2 Warranty ReturnsMuscle Trailers will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Muscle Trailers to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:(a) refund to your payment method(b) a refund in-store credit(c) a replacement item sent to you (if stock is available)4. Delivery Terms4.1 Transit Time DomesticallyIn general, domestic shipments are in transit for 2 - 7 days.4.2 Transit time InternationallyGenerally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.4.3 Dispatch TimeOrders are usually dispatched within 2 business days of payment of the order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.4.4 Change Of Delivery AddressFor a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.4.5 P.O. Box ShippingMuscle Trailers will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.4.6 Military Address ShippingWe are able to ship to military addresses using USPS. We are unable to offer this service using courier services.4.7 Items Out Of StockIf an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.4.8 Delivery Time ExceededIf the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.5. Tracking NotificationsUpon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.6. Parcels Damaged In TransitIf you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the the parcel has been delivered without you being present, please contact customer service with the next steps.7. Duties & Taxes7.1 Sales TaxSales tax has already been applied to the price of the goods as displayed on the website.7.2 Import Duties & TaxesImport duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country.8. CancellationsIf you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If anorder has already been dispatched, please refer to our refund policy.9. InsuranceParcels are insured for loss and damage up to the value as stated by the courier.9.1 Process for parcel damaged in-transitWe will process a refund or replacement as soon as the courier has completed their investigation into the claim.9.2 Process for parcel lost in transitWe will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.10. Customer serviceFor all customer service inquiries, please phone us at +61 0488998386.